We are here to help you. 24 hours a day, 365 days a year.
Need us? You've got us!
Our app is with you 24 hours a day
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24-hour medical chat and video consultation
Talk to our medical team in your language and resolve any health-related queries.
Report incidents instantly
Open claims and attach documentation from the app in just a few steps.
Your policies always ready
Keep all your insurance documentation always at hand, even offline.
Free assistance calls
Request free assistance over the Internet, just like a WhatsApp call.
Travel assistance 24/7
You can get in touch with the travel assistance team 24 hours a day through:
- The Heymondo App with free calls, via Internet connection.
- Calling the assistance phone number provided in your policy. Access your policy through the purchase confirmation email or in the customer area of the website.
Business contact
For general inquiries, reach out to us and we'll address your concerns via:
WhatsApp (text only) +34 627 28 33 66
Or use the chat bubble in the bottom right corner of the website.
Our customer service hours are Monday to Friday from 9:00 am to 18:00 pm (GMT +1).